Frequently Asked Questions
Everything you need to know about your Couture experience.
How long does shipping take?
Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receipt.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our high-fashion cuts may vary by collection.
Are your materials sustainably sourced?
At Couture, we prioritize ethical luxury. 80% of our current collection is made from organic, recycled, or deadstock fabrics to minimize environmental impact.
Can I change or cancel my order?
Orders can be modified or canceled within 2 hours of placement. After this window, the order moves to our fulfillment center and cannot be altered.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.